Privacy Policy

Privacy Policy for our embroidery digitizing platform

Privacy Policy

Introduction

This Privacy Policy describes how we collect, use, and protect your personal information.

Information We Collect

Personal Information

  • Name and contact details
  • Email address
  • Billing information
  • Account credentials

Usage Information

  • IP addresses
  • Browser type and version
  • Pages visited and time spent
  • Files uploaded for processing

How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process your orders and transactions
  • Send you updates and communications
  • Improve our services
  • Comply with legal obligations

Data Storage and Security

  • Data is stored securely using industry-standard encryption
  • Access is restricted to authorized personnel only
  • Regular security audits are performed
  • Data is backed up regularly

File Handling

  • Files uploaded for digitizing are stored securely
  • Files are retained for the duration of service delivery
  • Completed files are available for download
  • Files may be deleted after a retention period

Third-Party Services

We may use third-party services for:

  • Payment processing (Stripe)
  • Email communications
  • Analytics
  • Cloud storage

These services have their own privacy policies.

Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of communications

Cookies

We use cookies to:

  • Maintain your session
  • Remember your preferences
  • Analyze site usage

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

Contact Us

If you have questions about this privacy policy, please contact us:

  • By email: [Your contact email]
  • Through our website contact form

Last Updated: January 7, 2026